Return Policy

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Shipping Policy

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(a) Return Policy.
Kio Trend will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section (c). Once Kio Trend confirms that your Product was returned in accordance with our return policy, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credits may only be used for future purchase of Products on the Web site (excluding gift cards).

(b) Exchanges.
Kio Trend does not accept any Product exchanges.

(c) Damaged Products.
If the Product arrives damaged (“Damaged Product”), Kio Trend will accept returns for a full refund only in accordance with the Return Procedures below. Once Kio Trend confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee. The refund will be processed within 3 working days.

(d) Return Procedures.
All returns must be made within 14 days after the Product shipment date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service at service@kiotrend.com. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.